Legal · kubraplus Philippines
At kubraplus, your privacy matters as much as your next winning bet. This Privacy Policy explains exactly what personal information we collect from Filipino players, why we collect it, how we keep it safe, and what rights you have over your own data. We are committed to full transparency — no hidden data practices, no selling your information to third parties. This policy applies to all players registered on the kubraplus platform and was last updated in 2025.
What We Collect & Why
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for players across the Philippines.
When you create your kubraplus account, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. This information is required by Philippine regulations governing online betting platforms and is used solely to verify that you are eligible to play. We do not use your registration details for any purpose beyond account management and legal compliance. Your date of birth is verified against our minimum age requirement of 21 years old, in line with Philippine gaming rules. All registration data is stored on secure, encrypted servers and is never shared with unauthorised third parties.
To process deposits and withdrawals in Philippine pesos via GCash, Maya, and supported bank transfers, we collect the payment method details you provide during a transaction. We do not store full card numbers or complete bank account credentials on our platform — payment processing is handled through secure, compliant payment gateways. Transaction records including amounts, dates, and payment method types are retained for regulatory and audit purposes as required under Philippine law. These records are accessible to you at any time through your account transaction history. If you have questions about a specific transaction, our support team can assist you using the contact details provided on this site.
We collect data about how you use the kubraplus platform, including the sports markets and games you browse, the bets you place, the device and browser you use, and your general location at the time of access. This data helps us detect unusual account activity, prevent fraud, and ensure that our platform is being accessed from within permitted regions. Usage data is also used in aggregate, anonymised form to improve platform performance, fix technical issues, and develop new features that Filipino players will find useful. We do not use your individual betting history to target you with advertising outside of the kubraplus platform. Your activity data is retained for as long as your account remains active and for a defined period after account closure as required by applicable regulations.
How We Use Your Data
Your data is used only for the purposes listed below — nothing more, nothing less.
The primary reason we collect your personal information is to create and manage your kubraplus account, process your deposits and withdrawals, settle your bets accurately, and provide you with access to all platform features. Without this data, we simply cannot operate a safe and compliant betting service for players in the Philippines. We also use your contact details to send you important account notifications such as security alerts, verification requests, and updates to our terms or this Privacy Policy. These operational communications are not optional — they are a necessary part of running a regulated platform. You can manage your preferences for non-essential communications through your account settings at any time.
We use your account and activity data to monitor for suspicious behaviour, prevent unauthorised access, detect potential fraud, and comply with our obligations under Philippine anti-money laundering and responsible gaming regulations. This includes verifying your identity before processing large withdrawals, reviewing unusual betting patterns, and confirming that your payment methods are registered in your own name. Where required by law or by a competent Philippine authority, we may be obligated to share specific account information — we will always do so only to the minimum extent required and in accordance with applicable legal process. We never sell your personal data to third-party advertisers, data brokers, or marketing companies. Our internal access controls ensure that only authorised kubraplus staff with a legitimate operational need can view your personal information.
As part of our commitment to responsible gaming for Filipino players, we use platform activity data to identify patterns that may indicate a player is experiencing difficulty managing their betting behaviour. This monitoring is carried out in the interest of player welfare and is not used for any commercial purpose. If our systems flag a concern, a member of our team may reach out to you with information about the responsible gaming tools and support resources available on our Responsible Gaming page. You can also proactively request account limits or a temporary suspension at any time by contacting our support team. All responsible gaming data is handled with the highest level of confidentiality and is never shared outside of the kubraplus platform.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances request that your data be deleted or its processing restricted. You also have the right to data portability — meaning you can request a copy of your personal data in a structured, commonly used format. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within the timeframe required by applicable law. We take all data rights requests seriously and will never penalise you for exercising your legal rights. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Quick Answers
Straight answers to the privacy questions we hear most from players across the Philippines.
kubraplus does not sell, rent, or trade your personal information to any third-party company for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific function and under strict data processing agreements. These partners are not permitted to use your data for any purpose beyond the service they provide to kubraplus. We may also share data with Philippine regulatory authorities or law enforcement agencies when legally required to do so. Any such disclosure is made only to the minimum extent required by law and is always documented internally.
When you close your kubraplus account, we retain certain personal data for a defined period as required by Philippine anti-money laundering regulations, tax obligations, and gaming compliance requirements — typically five years from the date of account closure. After this retention period expires, your personal data is securely deleted or anonymised in accordance with our data lifecycle policy. During the retention period, your data is not used for any active purpose and access is restricted to authorised compliance staff only. If you would like more specific information about how long a particular category of your data is retained, you can contact our support team and we will provide a clear answer. We do not retain data beyond what is legally required, and we review our retention schedules regularly to ensure they remain appropriate.
kubraplus does not store your full GCash or Maya account credentials, mobile wallet PINs, or complete bank account numbers on our platform. Payment transactions are processed through secure, compliant payment gateways that handle sensitive financial data under their own strict security standards. We retain only the minimum transaction metadata needed for our records — such as the payment method type, transaction amount in Philippine pesos, and transaction date — which is necessary for account management and regulatory compliance. If you have concerns about a specific payment transaction, you can review your transaction history in your account or contact our support team for assistance. For questions about how GCash or Maya handles your data on their end, please refer to their respective privacy policies directly.
To request a copy of the personal data kubraplus holds about you, or to ask for corrections or deletion of your data, simply contact our support team using the email address listed in the footer of this page. Please include your registered account email address and a brief description of your request so we can process it efficiently. We will acknowledge your request promptly and respond within the timeframe required under the Philippine Data Privacy Act. Please note that some data may need to be retained for legal or regulatory reasons even after a deletion request — in such cases, we will explain clearly what data must be kept and why. Your right to access and control your personal information is important to us, and we are committed to handling all data rights requests with care and transparency.
Our support team is here to help Filipino players understand their data rights and account privacy. You can also visit our FAQ page for more answers, or log in to review your account settings and communication preferences.