Player Welfare · kubraplus Philippines
At kubraplus, we believe that betting should always be fun, controlled, and within your means. Our Responsible Gaming programme gives every Filipino player the tools, information, and support needed to stay in charge of their experience. Whether you want to set deposit limits, take a cooling-off break, or self-exclude entirely, we make it straightforward and judgement-free. We are committed to providing a safe environment where entertainment never comes at the cost of your well-being. Your safety is not an afterthought — it is built into every part of how kubraplus operates.
Tools & Controls
Take control of your play with these easy-to-use features — available to every registered player on the platform.
Setting a deposit limit is one of the most effective ways to keep your betting within a budget you are comfortable with. On kubraplus, you can set daily, weekly, or monthly deposit caps directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling period has passed — this protects you from impulsive decisions made in the heat of the moment. Reducing your limit, on the other hand, takes effect right away so you always have the option to tighten your controls instantly. We strongly encourage all Filipino players to set a deposit limit when they first register, even if it is a generous one, as a healthy habit from day one.
It is easy to lose track of time when you are caught up in a live match or an exciting game session, which is why kubraplus offers session time reminders to help you stay aware. You can set a reminder to appear after a chosen duration — for example, every 30 minutes or every hour — so you can pause, reflect, and decide whether to continue or step away. These reminders are not interruptions; they are gentle nudges that put you back in the driver's seat of your own experience. Staying aware of how long you have been playing is a simple but powerful habit that supports healthy betting behaviour over the long term. You can adjust or disable your session reminders at any time through your account preferences.
If you feel like you need a short break from betting without committing to a full self-exclusion, a cooling-off period is the right tool for you. kubraplus allows you to pause your account for a defined period — from 24 hours up to several weeks — during which you will not be able to place bets or make deposits. Your account remains intact and your balance is preserved, so you can return refreshed when your chosen period ends. Cooling-off periods are ideal for players who notice they are betting more frequently than usual, or who simply want to reset their mindset after a losing streak. Requesting a cooling-off period is quick, confidential, and takes effect immediately upon confirmation.
Self-exclusion is the strongest tool available for players who feel that their betting has become a problem and they need a longer, more definitive break. When you self-exclude on kubraplus, your account is suspended for a minimum period of six months, and you will not be able to register a new account during that time. We take self-exclusion requests seriously — once activated, the exclusion cannot be reversed before the minimum period expires, no matter the circumstances. During your self-exclusion, we will also suppress any marketing communications from reaching you. If you are considering self-exclusion, we encourage you to also reach out to a professional support organisation in the Philippines for additional guidance and care.
Knowledge is power when it comes to responsible betting, and our spending tracker gives you a clear, honest picture of your activity on the platform. You can view your total deposits, withdrawals, net wins and losses, and betting frequency over any time period directly from your account dashboard. Seeing your actual numbers — rather than relying on memory — helps you make informed decisions about whether your current level of play is sustainable and enjoyable. The tracker is updated in real time so the data you see always reflects your most recent activity. We recommend reviewing your spending summary at least once a week as part of a healthy betting routine.
Our dedicated player welfare team is available to assist any Filipino player who has concerns about their betting behaviour or simply wants to talk through their options. You can reach us via the support email listed in the footer of this page, and all welfare-related enquiries are handled with complete confidentiality and without judgement. Our team is trained to listen, provide information about available tools, and connect you with professional support resources in the Philippines if needed. We will never pressure you to continue playing or dismiss a concern you raise — your well-being genuinely matters to us. Reaching out is always the right move, and we are here to help you find the right path forward.
Know the Signs
Recognising the early warning signs is the first step toward getting back in control. Here is what to watch out for.
If you recognise any of these signs in yourself or someone you care about, please do not wait to seek support. There are professional organisations in the Philippines that offer free, confidential help for people experiencing gambling-related difficulties. The National Council on Problem Gambling and similar welfare bodies provide counselling, helplines, and community support programmes specifically designed for Filipino individuals and families affected by problem gambling. You can also contact the kubraplus player welfare team at any time using the email address in the footer of this page — we will listen without judgement and help connect you with the right resources. Remember: asking for help is a sign of strength, not weakness, and taking action early makes a real difference to outcomes.
Common Questions
Quick, clear answers to help you understand your options and rights as a player on kubraplus.
You can set a deposit limit by logging in to your kubraplus account and navigating to the Responsible Gaming section within your account settings. From there, choose your preferred limit type — daily, weekly, or monthly — and enter the maximum amount in Philippine pesos that you want to be able to deposit within that period. The limit takes effect immediately once you confirm it, and any reduction you make is applied right away. If you wish to increase your limit, a mandatory waiting period applies to give you time to reconsider. If you need assistance setting up your limit, our support team is available to guide you through the process step by step.
No — once a self-exclusion is activated on kubraplus, it cannot be reversed or cancelled before the minimum exclusion period of six months has fully elapsed. This is a deliberate and important safeguard designed to protect players who have made the decision to step away from betting. We understand that there may be moments during the exclusion period when you feel the urge to return, but the restriction is there precisely to support you through those moments. After the minimum period expires, you will need to contact our support team to request reactivation, and we will take reasonable steps to confirm that you are ready to return to play responsibly. We take self-exclusion commitments very seriously and will not make exceptions to this policy.
Yes — you must be at least 21 years old to register and play on kubraplus, in line with Philippine gaming regulations. We verify the age of all players during the registration and identity verification process, and any account found to belong to a person under the minimum age will be immediately suspended and any funds returned. We take our age verification obligations seriously because protecting minors from gambling is a non-negotiable part of responsible gaming. If you are a parent or guardian and are concerned that a minor may have accessed a betting platform, please contact our support team immediately and we will assist you. We also encourage parents to use device-level parental controls as an additional layer of protection.
If you are worried about a family member's gambling behaviour, the most important thing you can do is approach the conversation with empathy and without blame — people are far more likely to accept help when they feel supported rather than judged. Encourage them to speak with a professional counsellor or contact a problem gambling helpline in the Philippines, where trained advisers can provide guidance tailored to their situation. You can also contact the kubraplus player welfare team on their behalf if you believe they hold an account with us, and we will take appropriate steps within the bounds of our privacy obligations. Looking after your own well-being during this time is equally important, and support organisations in the Philippines also offer resources specifically for families and loved ones of people affected by problem gambling. You are not alone in this, and help is available.
Log in to your kubraplus account to access deposit limits, session reminders, and cooling-off tools right now. If you have questions, our FAQ page has more answers — or reach out to our support team directly.